Privacy Policy

We collect information that you provide directly to us, including: • Personal identification information (name, email address, phone number) • Property and unit information • Access credentials and authentication data • Camera footage and facial recognition data (with consent) • Vehicle license plate information • Visitor and guest information • Communication records and chat messages • Assembly and meeting participation data • Payment and billing information

We use the collected information for: • Providing and maintaining our security and property management services • Access control and visitor management • Facial recognition for authorized entry (with explicit consent) • Security monitoring and incident response • Communication between residents, staff, and management • Assembly and meeting management • Billing and payment processing • Improving our services and developing new features • Compliance with legal obligations

We implement industry-standard security measures to protect your data: • End-to-end encryption for sensitive data • Secure cloud storage with redundancy • Regular security audits and penetration testing • Access controls and authentication mechanisms • Encrypted video streams and secure camera connections • Regular backups and disaster recovery procedures

Our facial recognition features are optional and require explicit consent: • Facial data is encrypted and stored securely • You can opt-out of facial recognition at any time • Biometric data is never shared with third parties without consent • Facial templates are deleted upon request • We comply with all applicable biometric privacy laws

We retain your data only as long as necessary: • Active account data: Duration of service plus 30 days • Video footage: 30-90 days (configurable by property) • Access logs: 1 year for security purposes • Financial records: As required by law (typically 7 years) • Deleted data is permanently removed from our systems within 30 days

You have the right to: • Access your personal data • Correct inaccurate information • Request deletion of your data • Opt-out of facial recognition • Export your data in a portable format • Withdraw consent at any time • Lodge a complaint with data protection authorities

We may use third-party services for: • Cloud infrastructure (AWS, Google Cloud) • Payment processing (Stripe) • Analytics and monitoring • Email and notification services These providers are contractually obligated to protect your data and use it only for specified purposes.

Your data may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place through: • Standard contractual clauses • Privacy Shield certification (where applicable) • Encryption during transfer • Compliance with GDPR and local data protection laws

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.